Refunds and returns

Software keys are digital goods, so returns work differently from physical products. Here is how we handle requests.

Requests we review for a refund or replacement

• A key or code that has not been redeemed or activated.
• A key that does not activate, where our support team cannot resolve the problem with you.
• A duplicate order placed by mistake.

What we can’t refund

• Keys that have been redeemed or activated on a device or account.
• Subscriptions after the activation code has been applied to an account.
• Purchases where the product doesn’t match your system, once the key has been redeemed. Please check the platform and edition before buying, or ask us first.

How to request a refund

Email support@trustikeys.shop with your order reference, the product, and a short description of the problem, including any activation error message. Approved refunds are returned using the payment method you paid with.

This policy does not affect any rights you have under applicable consumer protection law.